Francis Isabel Cruz

Francis Isabel Cruz is an experienced professional with a diverse background in customer success, financial consulting, and human resources. Currently serving as SPOC International at Tally Legal and Asesor Patrimonial at GFB Consultores, Francis specializes in client consultation and insurance application assistance. Previous roles include Customer Success Specialist at PayCash ® and PandaLabs, where responsibilities included client onboarding and operational logistics. Additionally, experience at Microsoft involved HR service delivery within agreed service level agreements, while roles at Rappi and Uber focused on enhancing customer experience and managing teams. Early career experience at the United Nations involved event coordination and diplomatic logistics. Francis holds a Bachelor's degree in International Studies from Universidad Autónoma de Sinaloa and a Licenciatura en Relaciones Internacionales from Universidad Nacional Autónoma de México.