Sharen Aloysius

Customer Success Manager at Talon.One

Sharen Aloysius has a diverse work experience spanning several companies and roles. In 2012, they started their career as an Account Manager at HCL Infosystems Ltd, where they were responsible for revenue attainment from the Public Sector. Sharen worked closely with major Defense and Government accounts to identify and close end-to-end solution opportunities.

From 2014 to 2016, Sharen joined MetricStream as an Assistant Manager and later as a Business Development Associate and Senior Associate. In these roles, they focused on acquiring new customers and generating business in the Asia-Pacific region. Sharen built key business relationships, managed the sales cycle, and worked on proposal development, solution demos, and contractual agreements.

Sharen then moved on to LinkedIn in 2016, where they served as a Relationship Manager and later as a Senior Relationship Manager. During their time there, Sharen built and maintained strong relationships with clients and worked on expanding LinkedIn's market presence.

In 2019, Sharen joined LogMeIn as an Account Manager, responsible for managing key client accounts. Sharen played a crucial role in maintaining and growing customer relationships.

In 2020, Sharen transitioned to BrightTALK, taking on the role of Customer Success Manager for the APAC region. Sharen excelled in understanding customer needs and ensuring their success with BrightTALK's platform.

In 2021, Sharen joined Epsilo as a Customer Success Manager for the Southeast Asia region. Sharen showcased their expertise in managing customer relationships and ensuring their satisfaction.

Most recently, in 2022, Sharen joined Talon.One as a Customer Success Manager, where they continue to leverage their skills in building and maintaining customer relationships to drive success.

Throughout their career, Sharen Aloysius has consistently demonstrated their ability to drive customer success, build key relationships, and generate business opportunities.

Sharen Aloysius has a diverse education history. Sharen obtained a Master of Business Administration (M.B.A.) degree with a specialization in Marketing from Christ University Institute of Management, where they attended from 2010 to 2012. Prior to that, they completed their Bachelor's degree in Maths, Electronics, and Computer Science at St Josephs College Arts Science between 2006 and 2009. Sharen'shigh school education was completed at Sacred Heart Girls High School, Good Shepherd Convent from 1991 to 2004.

In addition to their formal education, Sharen also holds several certifications. Sharen completed the "Consulting Foundations: Client Management and Relationships" course offered by LinkedIn in March 2021. In September 2022, they obtained the "Certified Customer Success Manager (CCSM) Level 1" certification from SuccessHACKER. Sharen also holds a "Green Belt certification- Inside Sales GRC Curriculum," although the specific details of when and where they obtained this certification are not provided.

Links

Previous companies

HCL Infosystems logo
LogMeIn logo
LinkedIn logo
MetricStream logo

Timeline

  • Customer Success Manager

    November, 2022 - present