Tampa International Airport
Adam Bouchard is the VP of Operations at Tampa International Airport. Adam has over eight years of experience in customer service and was previously the Manager of Customer Care at American Airlines. In this role, they were responsible for departure and arrival dependability, conflict resolution, safety, and customer relations for over 500 daily flights out of O'Hare.
Bouchard is a strong leader and has a proven track record in managing staff effectively. Adam has successfully led 18 front line managers and 400 passenger service agents. Adam has also developed several unique training elements that have improved compliance in critical regulatory elements.
In addition to their managerial experience, Bouchard also has experience in working with IT on several new projects, deploying mobile applications to front line passenger service representatives and collaborating to help foster interdepartmental engagement to improve service and performance with our Flight, Flight Service, Tech Ops and Customer Operations Teams. Adam was also a member of the American Airlines emergency response CARE Team.
Bouchard's accomplishments also include driving efforts to fully implement strategic operational changes that drove double digit gains in daily fleet launch reliability.
Adam Bouchard has a Master of Business Administration - MBA from Penn State University in Marketing Analytics. Adam also has a Bachelor's Degree from Embry-Riddle Aeronautical University in Aviation Business Administration. Adam is certified by AAAE as Certified Member (CM) and by American Airlines as Presentation Advantage - Stephen Covey Institute.
Some of their coworkers include Dan Johnson - VP, Finance, Christopher Minner - EVP, Marketing & Communications, and Michael Stephens - General Counsel & EVP. Their manager is Joseph W. Lopano, Chief Executive Officer.
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Tampa International Airport
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The Hillsborough County Aviation Authority operates all publicly owned airports in Hillsborough County, with Tampa International Airport as its flagship airport. Tampa International Airport is consistently ranked among the world’s most beloved airports, serving more than 21 million annual passengers with routes to 90 nonstop destinations around the world. The Airport has received top awards on the state, national and international levels, including being ranked #1 in North America and fifth in the world in customer satisfaction among airports of its size. TPA has now completed several projects in the largest construction program in its history with a major Main Terminal renovation, 70 shops and restaurants, a 1.4-mile automated people mover extending to a multi-level rental car facility, new Blue Express Curbsides, a nine-story office complex and numerous new public art installations. TPA is a major economic driver for the Tampa Bay region and is the gateway to the west coast of Florida.