Adam Bouchard

Adam Bouchard is the VP of Operations at Tampa International Airport. Adam has over eight years of experience in customer service and was previously the Manager of Customer Care at American Airlines. In this role, they were responsible for departure and arrival dependability, conflict resolution, safety, and customer relations for over 500 daily flights out of O'Hare.

Bouchard is a strong leader and has a proven track record in managing staff effectively. Adam has successfully led 18 front line managers and 400 passenger service agents. Adam has also developed several unique training elements that have improved compliance in critical regulatory elements.

In addition to their managerial experience, Bouchard also has experience in working with IT on several new projects, deploying mobile applications to front line passenger service representatives and collaborating to help foster interdepartmental engagement to improve service and performance with our Flight, Flight Service, Tech Ops and Customer Operations Teams. Adam was also a member of the American Airlines emergency response CARE Team.

Bouchard's accomplishments also include driving efforts to fully implement strategic operational changes that drove double digit gains in daily fleet launch reliability.

Adam Bouchard has a Master of Business Administration - MBA from Penn State University in Marketing Analytics. Adam also has a Bachelor's Degree from Embry-Riddle Aeronautical University in Aviation Business Administration. Adam is certified by AAAE as Certified Member (CM) and by American Airlines as Presentation Advantage - Stephen Covey Institute.

Some of their coworkers include Dan Johnson - VP, Finance, Christopher Minner - EVP, Marketing & Communications, and Michael Stephens - General Counsel & EVP. Their manager is Joseph W. Lopano, Chief Executive Officer.