Karen Briones-Cagliostro

Karen Briones-Cagliostro is an experienced professional in digital transformation and customer support, currently serving as the Head of Global Support and Managed Services at Tangentia since August 2013. Previous roles include Manager of Customer Success and Support for EDI/RPA and Senior Technical Support Specialist at the same company, which specializes in cutting-edge digital solutions. Prior to Tangentia, Karen held leadership and technical support roles at Stefanini Group, SYKES Philippines, and Convergys, gaining extensive expertise in automation, cloud services, and customer experience. Karen holds a Bachelor of Science in Computer Science from De La Salle University and a degree in Computer Systems Technology from George Brown College.