Mark Smith

SVP, Customer Experience at Tangoe

Mark Smith is the SVP of Customer Experience at Tangoe. Mark has over 25 years of experience in customer experience and operations management. Mark previously worked as the Vice President of Customer Experience at Trimble Transportation, Element Fleet Management, and GE Capital. Mark also served as the Regional Operations Director at Electronic Data Systems. Mark is a highly experienced and successful business leader who has a proven track record of improving customer satisfaction and driving operational efficiencies.

Mark Smith's educational career includes a Master of Business Administration (M.B.A.) in Finance and General from Brigham Young University, as well as a Bachelor of Arts - BA in German Language and Literature with a Business Minor from Brigham Young University. In addition, Mark Smith holds certifications from the National Private Truck Council as a Certified Transportation Professional (CTP), from the NAFA Fleet Management Association as a CAFM, and from the Customer Experience Professionals Association (CXPA) as a Certified Customer Experience Professional (CCXP).

Mark Smith works with Yaakov Shapiro - Chief Product Officer, Joel Jeselsohn - CFO, and Maria Gotes - Chief Human Resources Officer. Their manager is James Parker, CEO.

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Timeline

  • SVP, Customer Experience

    Current role

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