Andrew Phetsomphou is an experienced escalation engineer currently employed at Tanium since January 2021, specializing in endpoint performance and stability issues across various operating systems. Prior roles include senior support and technical account manager at Tanium, where Andrew managed enterprise accounts and served as a critical escalation point for technical issues. Previous experience encompasses positions at Dell EMC as a Technical Support Engineer L2, where in-depth investigations of complex storage issues were conducted, as well as a Technical Support Tech 2 at Amazon focused on compliance and system configurations. Andrew has also worked as an IT Systems Analyst at Filter and as an IT Support Specialist at Accell Group, providing extensive IT support and training. Education includes a Bachelor of Science in Information Technology and Administrative Management with a focus on cybersecurity from Central Washington University and an Associate of Applied Science in Network Specialist from Highline College.
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