Tiago Ares is a seasoned professional in technical support and account management, currently serving as a Senior Support Technical Account Manager at Tanium since January 2022, where expertise includes threat response and global customer support. Previous roles include Technical Support Engineer at McAfee, providing multilingual support and risk analysis, and Service Desk Analyst at Northumbria Healthcare NHS Foundation Trust, focusing on first-line technical support. Additional experience spans various technical support roles across multiple companies, including Concentrix, Omni Taxi Aéreo, and Spassu Tecnologia e Serviços, demonstrating a consistent track record in IT support, troubleshooting, and customer service across diverse environments. Tiago holds a degree in Information and Communications Technology from Estácio, alongside other educational qualifications in Information Technology and Law.
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