Vania Liu

Vania Liu is a seasoned Business Analyst with extensive experience at TAP Air Portugal, having started in 2008 and currently serving as the Team Leader Service Delivery CRM and Channels since October 2009. Vania specializes in Service Delivery and CRM, focusing on process optimization, requirements gathering, and functional design to enhance stakeholder collaboration and ensure effective development and deployment. Vania has also contributed as a Digital Product and Partnerships specialist, managing end-to-end product ownership and defining product vision and roadmaps. Prior roles include Customer Relations Assistant, where Vania handled complex case files related to Airline Transportation, and customer service internships that provided foundational experience in client communication and feedback analysis. Educational qualifications include a Graduate degree in Image, Protocol, and Event Management from ISLA Campus Lisboa and a Licentiate degree in Communication and Public Relations from Politécnico da Guarda.