Jonny G.

Jonny G. is the Head of Customer Support Operations at Taptap Send, where they lead a global team of over 400 agents across various countries, focusing on enhancing customer experience in remittances. Previously, Jonny held managerial roles at Virgin Active, where they built and developed customer service operations, and at Capital On Tap, where they spearheaded strategic initiatives in customer operations. With a degree in Management from the University of Hull, Jonny emphasizes a customer-centric approach and a passion for using technology to improve service delivery. Their diverse background includes expertise in fintech and fitness, highlighting a commitment to operational excellence and customer satisfaction.