Rafael P.

Rafael P. has a background in civil engineering with a Master of Engineering degree. Rafael has experience in construction management, construction planning, and technical support roles at companies such as Arka Service Srl and IBM. Rafael has skills in customer relationship management, troubleshooting, incident root cause diagnosis, and monitoring ticket queues to ensure SLA attainment. Additionally, Rafael has completed a high-technical course in sustainable buildings and has experience in training new employees and updating knowledge bases.