Aldrin Melad

Aldrin Melad is an experienced operations manager with a professional background in customer service management. Currently serving as an Operations Manager and formerly as Team Lead at TaskUs since July 2017, Aldrin manages a customer service campaign. Prior experience includes a tenure at Sutherland from June 2012 to February 2017, where Aldrin held multiple roles including Senior Team Manager, Team Manager, and Subject Matter Expert. In these positions, Aldrin managed teams of customer service associates, oversaw day-to-day operations, conducted performance reviews, and played a key role in recruitment and process improvement initiatives, while also representing the program in client interactions and meetings.