Rc Capunpon

RC Capunpon is an experienced professional specializing in HR transformation and business excellence, currently serving as an HR Transformation Senior Manager and Business Excellence Transformation Senior Manager at TaskUs since October 2021. Prior experience includes various managerial roles at TTEC from August 2013 to September 2021, where RC led the expansion of a Food Delivery Account across multiple sites, coached managers, conducted detailed business analyses, and oversaw customer service operations, significantly enhancing performance and customer satisfaction. Earlier roles at TeleTech Philippines and kgb included customer service representation, focusing on delivering high-quality support and maintaining customer satisfaction. RC holds a Bachelor of Science degree in Registered Nursing from Adventist University of the Philippines.