Santiago Tejada is an expert in performance and process optimization with over 9 years of experience in the BPO industry. Currently serving as a Senior Quality Assurance Manager at TaskUs since 2025, they previously held roles including Quality Supervisor and Quality Manager at the same company. Santiago has a background with Teleperformance Colombia, where they worked as a Customer Service Representative, Quality Analyst, and Subject Matter Expert. They also worked as a Quality Manager at Teleperformance from 2021 to 2023 and served as Production Director at Fábrica Royal from 2023 to 2024. Santiago is pursuing an Associate's and Bachelor's degree in English/Spanish at Universidad Pontificia Bolivariana and has studied Computer Systems Technology at Institución Universitaria ITM.
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