Sapna B. is an accomplished professional with extensive experience in operations and human resources within the outsourcing and customer care industries. Currently serving as Senior Vice President of Operations and India Geo Leader at TaskUs since April 2019, Sapna B. has played a pivotal role in fostering a people-first culture and driving transformational growth. Prior to this, from July 2007 to April 2019, Sapna B. held several leadership positions at Teleperformance India, including Senior Vice President Operations, where responsibilities included P&L ownership and customer experience enhancement. Earlier career experiences at Amway India Enterprises involved training and development in various FMCG sectors. Educational qualifications include an Executive MBA in International Finance from the Indian School of Business and a DBA in Business Administration from the Institute of Chartered Financial Analysts of India, among others.
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