Tata Business Excellence Group (TBExG)
Namrata Samant Basnet is a seasoned professional with extensive experience in business excellence and customer relations. Currently serving as Senior Manager - Business Excellence Assessments at Tata Business Excellence Group (TBExG) since April 2020, Namrata has previously held the position of Specialist - Customer Relations at TATA Power and Deputy Manager CRM - Inorganic Chemicals at Tata Chemicals Ltd. Namrata's expertise includes process management, customer satisfaction research, and improvement management through team-based projects. Academic credentials include a PGDBA in Marketing from SIES College of Management Studies and a degree in Chemical Engineering from Bharati Vidyapeeth. Early career experiences include roles as a Graduate Engineering Trainee at Hindustan Colas Limited and Apar Industries Limited.
Tata Business Excellence Group (TBExG)
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The Tata Business Excellence Group (TBExG) is entrusted with the mandate to set standards of excellence and partner with Tata companies to help them achieve their business excellence and improvement goals. One of the key roles of TBExG is to run the Tata Business Excellence Model (TBEM) assessment process in group companies. Adapted from the renowned Malcolm Baldrige model, TBEM is the framework that is followed to assess the maturity level within group companies. Through diagnostic offerings like TBEM Assessments, Dip Checks, Tata Affirmative Action Programme Assessments and Tata Education Excellence Programme Assessments, TBExG helps companies improve their performance and create long-term value. The organisation also builds capabilities for business excellence in Tata companies through TBEM assessment training programmes and customised workshops. TBExG runs the Best Practices initiative – EDGE – which facilitates the exchange and implementation of good practices prevalent within the Tata group. The organisation also conducts Deep Dives in areas of strategic importance like Operations Excellence, Strategy Deployment, Customer Driven Excellence and Safety.