Alexis Minervino

Alexis Minervino is a highly skilled technical support professional with extensive experience in IT infrastructure and application support. Currently serving as a Technical Support Engineer (TSE) - Manager at Tata Communications since October 2023, responsibilities include monitoring the health of applications and resolving documented issues. Prior experience at Kaleyra as a TSE, and as a System Engineer and Interim ITO Manager at Center Source Group, encompasses Tier 2 support for global IT infrastructure, addressing various incidents and system issues. Alexis began a career with mGage (now Kaleyra) as a Level II NOC Analyst, focusing on customer enterprise networks, and earlier worked with VIVA in various roles such as VAS Technician and NOC Technician, gaining significant expertise in network operations. Academic qualifications include a Computer Science Engineer's degree from Universidad APEC, a diploma in Scrum Master Professional from EDUTEC, and a Bachelor's in Electrical, Electronic and Communications Engineering Technology from Instituto Técnico Salesiano.