Vikas N Shetty

Vikas N Shetty is a skilled manager with extensive experience in customer interaction and systems engineering, currently serving as Manager - Customer Interaction Suite at Tata Communications since January 2020. Vikas specializes in solution design for contact center workforce engagement management, integrating cloud-based contact center solutions and serving as a subject matter expert in NICE recording systems. Previously, Vikas held various technical roles at NICE Ltd, focusing on survey design, API integration, and technical support, as well as positions at Innovatia and AGC Networks Ltd, where expertise in Avaya solutions was developed. Vikas holds a Bachelor of Engineering in Telecommunications Engineering from S J C Institute of Technology.