Shirelle Cromartie

Shirelle Cromartie is an experienced customer service professional with a robust background in management and supervision. Currently serving as Customer Service Manager at Taurus Holdings, Inc. since October 2020, Shirelle effectively leads and trains teams, overseeing performance metrics and ensuring adherence to quality standards. Prior to this role, Shirelle held the position of Call Center Manager at California Marketing Group from May 2018 to October 2020, where responsibilities included managing survey teams and monitoring call center operations. Shirelle's previous experience at Iconic Group spanned from April 2013 to May 2018, advancing from Customer Service Representative to Customer Service Supervisor and Assistant Manager, demonstrating a consistent trajectory of leadership in customer service environments.