William Hostens

William Hostens has over a decade of experience in technical support roles, currently serving as a Physician Support Agent 2 at Mercy Health since October 2012. In this position, William excels at remotely troubleshooting and resolving issues for doctors and customers, consistently achieving an 80% or better first call resolution rate. Responsibilities include incident escalation, follow-up on unresolved cases, and managing account administration across various platforms such as Active Directory and Oracle. Prior to this role, William gained experience as a Remote Support Technician at Taylor, Bean & Whitaker, and held positions at Siemens ITS and Woolpert, where skills in helpdesk support were developed.