Taylor, Bean & Whitaker
William Hostens has over a decade of experience in technical support roles, currently serving as a Physician Support Agent 2 at Mercy Health since October 2012. In this position, William excels at remotely troubleshooting and resolving issues for doctors and customers, consistently achieving an 80% or better first call resolution rate. Responsibilities include incident escalation, follow-up on unresolved cases, and managing account administration across various platforms such as Active Directory and Oracle. Prior to this role, William gained experience as a Remote Support Technician at Taylor, Bean & Whitaker, and held positions at Siemens ITS and Woolpert, where skills in helpdesk support were developed.
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Taylor, Bean & Whitaker
Taylor, Bean & Whitaker Mortgage Corp. (TB&W), headquartered in Ocala, FL is a Top 10 national wholesale mortgage lender. The company was incorporated in 1982 and began operations as a small town retail mortgage firm. Since then, TB&W has ascended to a national mortgage lending institution with offices across the country. The company's rise within the mortgage industry is the result of multi-faceted strategic objectives: scalable operational infrastructure, strong management and marketing teams, strategic partnership building, and diversification of business opportunities. Technological innovations, automated processes, streamlining efficiencies, an evolving product line and continual commitment to customer service are key contributing growth factors. TB&W continues to build upon an annual production volume exceeding $30 billion and total assets exceeding $3 billion. These substantial numbers and aggressive technological programs aimed at thousands of community banks and independent mortgage brokers only promise continued exponential growth and a strengthened position among the nation's leading wholesale mortgage lenders.