TCS Education System
Gordon Snook is a detail-oriented Help Desk Manager with over 10 years of experience managing Tier 1/2 Analysts and providing technical support to more than 12,000 end users. Currently at TCS Education System since July 2020, Gordon has achieved significant improvements in hold times and SLA ratings through strategic policy implementations. Prior roles include HIT Help Desk Manager at NorthShore University HealthSystem and various technical support positions across notable organizations such as Kirkland & Ellis LLP, UBS, and Honeywell. Gordon holds a background in troubleshooting and user support, with a strong focus on Microsoft applications and connectivity issues. Educational credentials include attendance at Oakton College and Glenbrook North High School.
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