Dhananjay H. is a technofunctional leader with over 25 years of experience specializing in digital customer experience and process transformation for global clients. They have held various leadership roles, including GM & Global Head of BPS Consulting at Tata Consultancy Services, where they drove Agentic AI initiatives to enhance customer experiences across diverse industries. Dhananjay's expertise also includes Lean Six Sigma methodologies, having served as a Lean Six Sigma Master Black Belt and advisor on operational excellence. They hold multiple postgraduate diplomas in Digital Business, Operations Management, and Artificial Intelligence from prestigious institutions. Dhananjay's career reflects a strong commitment to advancing business process services and digital transformation.
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