Gabriel Castro possesses a solid background in administrative and customer support roles, having worked at Jo Salgados as an Assistente administrativo from August 2023 to March 2025, where responsibilities included cash closure, payment collection, problem resolution, and conducting interviews. Prior experience as an Atendente de call-center involved customer assistance via phone and WhatsApp, managing orders and feedback. Currently, Gabriel is engaged with Tata Consultancy Services as a Trainee BPO - Customer Support N1, providing first-level technical support to Itaú Unibanco employees on microcomputer issues. Gabriel is pursuing a degree in Mathematics at UEL, with a complementary qualification in English from Senac PR, and has completed regular high school education at Colégio Estadual Hugo Simas.
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