Muffaddal Basrai

Muffaddal Basrai is an experienced Associate Vice President at Tata Consultancy Services since February 2006, specializing in Human Resource Outsourcing. Key accomplishments include managing a 70 FTE workforce across multiple global locations, enhancing operational excellence, and significantly reducing critical issues in service delivery. Muffaddal previously held positions as a Senior Manager in a Contact Center for an Indian Origin Hotel Chain and in Application Helpdesk, where notable improvements in conversion rates and customer satisfaction were achieved. Prior experience includes managing loyalty programs for major European Airlines at Airline Financial Support Services (India) Ltd. Muffaddal holds a Bachelor of Commerce from Mumbai University.