Muffaddal Basrai is an experienced Associate Vice President at Tata Consultancy Services since February 2006, specializing in Human Resource Outsourcing. Key accomplishments include managing a 70 FTE workforce across multiple global locations, enhancing operational excellence, and significantly reducing critical issues in service delivery. Muffaddal previously held positions as a Senior Manager in a Contact Center for an Indian Origin Hotel Chain and in Application Helpdesk, where notable improvements in conversion rates and customer satisfaction were achieved. Prior experience includes managing loyalty programs for major European Airlines at Airline Financial Support Services (India) Ltd. Muffaddal holds a Bachelor of Commerce from Mumbai University.
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Tata Consultancy Services is an IT services organization that has been transforming businesses for more than 50 years with their consulting and business solutions. They were founded in 1968 and are headquartered in Mumbai, India. Within their portfolio of services, they offer business, technology, and engineering solutions. Tata Consultancy Services is part of the entity Tata Group, one of the largest multinational business groups in India. Tata Consultancy Services, also known as TCS, is recognized for their business and technology services. More specifically, they help enterprises across cloud, IoT, business operations, infrastructure, cybersecurity, blockchain, data & analytics, quality engineering, and automation. They serve a range of industries including banking & financial services, consumer goods, education, insurance, manufacturing, retail, and many others. Tata Consultancy Services has around 500 digital services Tata Consultancy Services' platforms and products business has been recognized for their fast emerging IT services providers namely the TCS HOBS, BaNCS, and Cognix suite. The TCS HOBS is a platform that provides Communication Service Providers and subscription based digital businesses an end-to-end solution to manage their operations. More specifically, product portfolio management, digital customer engagement, collaborative selling, contract management, dynamic orchestration, and many other capabilities. The TCS BaNCS solution provides financial institutions with the ability to design, configure, brand, and deploy apps based on their specific needs. This solution addresses critical industry needs and provides retail banks with market-ready solutions. Lastly, the TCS Cognix is an AI-driven collaboration suite for digital transformation. It helps to address specific business goals, business performance, and reimagine processes.
