Sumi Pal is an ITIL certified Program Manager with 21 years of IT experience, specializing in project management and operations management. Currently, Sumi serves as the Industry Unit Operations Lead for the retail industry in the UK, Benelux, and France, overseeing PnL management and delivery excellence. Sumi has previously held roles at Tata Consultancy Services, including team lead and delivery manager, and is highly regarded for their mentoring capabilities. Sumi holds a B.Tech in Instrumentation Engineering from the University of Calcutta and an MBA in Marketing from the Birla Institute of Technology.
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