Mathieu Paradis

Mathieu P. is an accomplished design and customer experience leader with extensive experience in the banking and marketing sectors. Currently serving as the Head of Design at TD since November 2022, Mathieu previously held roles as Journey Design Lead at RBC and Senior Director of Customer Experience Design at National Bank of Canada, where significant contributions included the development of a CX team, the implementation of CX principles, and the successful delivery of impactful experiences and strategic initiatives. With a solid educational background, including a Master Certificate in Internet Marketing Strategies from the University of San Francisco and a Bachelor's in Journalism from UQAM, Mathieu has demonstrated expertise in digital strategy, customer experience, and marketing communication, underpinned by a history of delivering projects under budget and on time.