Jason Wong

Jason Wong is an experienced professional in the fintech and customer service industries, currently serving as a Senior Team Lead at TDCX since November 2020. In this role, Jason leads a team of subject matter experts and agents, focusing on enhancing customer experience and implementing best practices as a certified COPC Customer Experience Performance Leader. Prior to TDCX, Jason held various leadership positions at Shangri-La Shared Services Sdn Bhd and Aegis BPO Malaysia Sdn Bhd, overseeing contact center operations and driving sales performance. Jason began a career in customer service at STARTEK, where complex dispute resolutions were managed effectively. Jason holds a Bachelor's degree in Engineering Entrepreneurship from Universiti Malaysia Perlis.