Martin Shaw

Martin Shaw has extensive experience in the contact center industry, holding various roles such as Business Analyst at Sitel, VP Customer Care at Scicom (MSC) Bhd, and Chief Executive Officer at Contact Centre Analyst. Currently, they serve as the Senior Director of Global Business Intelligence & Solutions at TDCX, where they specialize in customer experience and ML/AI to drive significant improvements in CX for leading brands.

Martin Shaw attended Malvern College in the UK from 1987 to 1992. Martin then went on to study International Business Studies (BA Hons) at Kingston University from 1992 to 1996.