Jon Kaplan

Jon Kaplan has a strong background in the call center and BPO support solutions industry. Jon founded and served as Chairman of TDS Global Solutions, where they provided consulting, training, executive search, language assessment, and vendor management support to clients. Jon also held the role of President at TDS Global Solutions. Additionally, Jon Kaplan served as the Past National President of the American Teleservices Association and was elected to lead the trade association that governed the US Call Center Industry. Prior to these roles, they were the President of Summit Marketing Services and held the position of VP of Sales at Zacson Corporation. Jon Kaplan also has experience in call center operations, having worked as a Manager at both General Motors and BF Goodrich. At BF Goodrich, they created an Inside Sales department that generated significant revenue for the company. Overall, Jon Kaplan has over 30 years of experience in the call center and BPO support solutions industry.

From 1974 to 1979, Jon Kaplan attended Kent State University, where they obtained a Bachelor of Business Administration (BBA) degree. Their areas of study included Marketing and Telecommunications.