Jose Omar Moguel Conrrado

Jose Moguel is a Technical Support Specialist at Team Venti, responsible for resolving incidents and requests from end users through various communication channels, tracking interactions in the Service Desk Tool, and creating comprehensive work instructions for the Knowledge Base. Previous experience includes serving as a Service Desk Agent at Grupo Consultores, where incident prioritization was key, and as a Tier I Support Engineer at Caztech Networks, focusing on enhancing computer system functionality and providing user assistance. Jose holds a Master’s degree in Statistics from Math Faculty UADY and has pursued various educational programs related to data science, electronic engineering, and emerging technologies.