John Horgan is an experienced customer support and business development professional with a diverse background in various roles spanning over a decade. Currently working as a Customer Support Agent at Teamwork since August 2022, John previously held positions in business development at Neo Energy Ltd and as a Product Specialist at Abtran, where responsibilities included supporting customer service operations and process development. John has also contributed to setting up a call center within an outsourcing company, gaining critical insights for establishing an energy company in the UK. Early career experience includes roles as a Data Exceptions Specialist and Domestic Customer Advisor at Centra Tower. John holds a Bachelor of Engineering in Electronic Engineering from Cork Institute of Technology, obtained between 2009 and 2016, and completed secondary education at Coachford College.