Rae E.

Rae E. has an extensive work experience in customer success management and account management roles. They started their career as a Sales Retention Supervisor at Force Factor in November 2013. In this role, they addressed consumer discrepancies, provided consultation on product usage, and identified cross-sell and upsell opportunities.

After that, Rae worked as a Senior Account Manager at EverQuote from March 2015 to June 2016. Their responsibilities included welcoming new B2B clients, contributing towards company growth, and reducing churn.

From June 2016 to August 2017, Rae served as a Customer Success Manager at Klaviyo. They managed a book of business that included top clients, onboarded new clients, provided advice and guidance, addressed client questions, and communicated regularly with assigned clients.

Following Klaviyo, Rae joined ClearGov as a Customer Success Manager from April 2018 to February 2020. In this role, they focused on ensuring customer success and managing any open issues in the customer dashboard.

Rae then worked as a Key Account Manager at CloudCall in February 2020 for a short period of time.

From May 2021 to September 2022, Rae worked as a Customer Success Manager at FloQast, where they provided customer success and support to clients.

Most recently, Rae joined Tebra in March 2023 as a Senior Customer Success Manager.

Throughout their career, Rae has gained expertise in customer success management, account management, onboarding clients, providing guidance and best practices, addressing client questions and concerns, and achieving customer success.

Rae E. attended the New England School of Photography but did not complete a degree or specify a field of study. In addition to their education, they obtained a Close Management Certification from FloQast in May 2022.