Lan Ngnm is currently a Senior UX Researcher at Techcombank (TCB) and previously held roles at Zalopay and SauMat, where they focused on user and market research, usability testing, and close collaboration with design teams. Lan's earlier experience includes public relations at NDB Inc., internships in corporate finance and market research, and roles in customer service and education. They earned a Bachelor's degree in Economics from the National Economics University in Vietnam and a Master of Science in Business/Corporate Communications from Università degli Studi di Milano.
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