John Dumo

John Dumo is the Vice President of Customer Experience and Customer Success at Softchoice. In his role, John is responsible for the CXO (Customer Experience Office), setting the strategic direction for customer experience, the voice-of-customer programs as well as the programs and initiatives that drive CX. From a customer success perspective, John works cross-functionally to evolve Softchoice’s customer success practice to be best-in-class.