Matt Gilston has extensive experience in customer support and success across various industries, including technology and healthcare. Notable positions include Manager of Customer Support at Informed.co, where Matt built a technical support team and improved operational efficiency, and Vice President of Customer Experience at Techvera, leading significant initiatives that achieved high revenue retention and customer satisfaction rates. Other roles included co-founding Reach Anonymous and managing customer support operations at companies like SevenRooms and Dogtown Media. Matt holds a Bachelor of Applied Science in Physical Education Teaching and Coaching from Towson University.
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