Fantin Cyril J

Fantin Cyril J currently serves as Lead Instructional Designer at Tecnotree Corporation, focusing on the creation of user manuals and drafting key operational documents. Previously, as an Associate IT Consultant at ITC Infotech, responsibilities included developing and updating standard operating procedures (SOPs) and managing user profiles in Active Directory. Fantin's experience also encompasses a role as Technical Process Specialist at Infosys BPM, where standard document formats for SOPs were created, and a position at TANGOE INDIA SOFTEK SERVICES, where management of service level agreements and client-vendor communication were key duties. Other roles include Technical Support Engineer at Hewlett Packard Enterprise, emphasizing customer satisfaction and escalation management, and Customer Service Executive at Axa Business Services. Educational qualifications include an M.B.A. in Finance from Sikkim Manipal University and a Bachelor's degree in Business/Commerce from St Joseph's College of Commerce.