Amr Farag

Amr Farag currently serves as the Head of Customer Experience at Teeela, where responsibilities include developing and implementing customer service strategies to enhance customer loyalty and satisfaction. Previous experience includes roles such as Experience Vendor Management Lead at Capiter, overseeing outsourcing operations and vendor selection, and Call Center Operations Manager at Telemedia Misr for Telecommunication, focusing on operational standards and team leadership. Farag’s tenure at Vodafone Egypt encompassed various positions, including Consumer High Value Supervisor and Vendor Management Senior Specialist, with a consistent emphasis on improving customer experiences. Educational qualifications include a Master of Business Administration from Cairo University and a Bachelor of Arts in English Language and Literature, also from Cairo University.