Lauren Marinkovic

Lauren Marinkovic currently serves as the Director of Member Operations (Support Services) at Teladoc Health, where responsibilities include establishing Tier 2 Support Services strategies and enhancing member experience and retention. Previously, Lauren held the position of Senior Manager, Member Quality at Teladoc Health, managing a team of over 35 employees and fostering strong relationships with stakeholders. Lauren’s experience includes various roles at Livongo, advancing from Member Quality Specialist to Manager, where leadership involved overseeing complaint resolution and implementing CRM systems. Earlier career positions included teaching English at Jefferson School and legal assistant roles at Kalamazoo County Government, where skills in communication, organization, and client interaction were developed. Educational credentials include a Bachelor of Arts in Spanish Language from Western Michigan University and a TEFL Certificate from the International Teacher Training Organization.