Irina Ilchovska

Irina Ilchovska is an accomplished professional with extensive experience in corporate communications and customer relations, currently serving as the Director of Public Relations at Tele2 Kazakhstan since June 2024. Previously, as the Chief Customer Communication Officer at Home Credit Bank Kazakhstan, Irina developed and implemented comprehensive communication strategies, brand positioning, and cultural change programs focused on customer centricity. Irina's background includes significant roles at Kcell JSC, where oversight encompassed customer experience and operational management, and at Nielsen, specializing in client services and marketing research. With a solid educational foundation from Abai Kazakh National Pedagogical University, Irina has continuously demonstrated expertise in marketing communications, customer journey development, and operational excellence throughout a progressive career spanning over two decades.