ibrahim samy

Ibrahim Samy has a solid background in customer service and workforce management, with experience at Unionaire Group as a Customer Service Representative in 2015, where responsibilities included addressing customer inquiries and resolving complaints. At Telecom Egypt, from 2018 to 2021, Ibrahim advanced through several roles, starting as a Field Operation Workforce Specialist, then becoming a Field Operation Workforce Senior, where recruitment strategies were developed and team oversight was conducted. Subsequently, as a Field Operation Validation Team Specialist, responsibilities included reviewing service requests and coordinating technician schedules. Ibrahim holds a degree in Management Information Systems from Advanced Academy, along with a High School Diploma from Pyramids Modern School.