Mahmoud Eldesouki

Mahmoud Eldesouki is an experienced Senior VoIP Engineer at Telecom Egypt since December 2016, specializing in provisioning Avaya Hosted Call Center solutions, configuring agent seats, hunt groups, and designing IVR trees, along with troubleshooting voice gateways and managing Avaya Media Gateways. Previous roles include VoIP Engineer and Technical Support Engineer at Gad Industries from July 2015 to July 2016, and Business Development Engineer and Sales Engineer at IGTECO from February 2015 to July 2015. Mahmoud holds a Master of Business Administration (MBA) in Global Business from Paris ESLSCA Business School (2014-2017) and a Bachelor's degree in Electrical Engineering from the Arab Academy for Science, Technology and Maritime Transport (2008-2013).