Samanta Guido

Caring Performance Monitoring & Analysis Manager at Telecom Italia

Samanta Guido has extensive experience in the field of customer service, operations management, and financial planning. Currently, Samanta holds a key position at Telecontact Center SpA as the Responsabile Canale Clienti Small & Medium, overseeing a large team. In the past, Samanta has worked in various roles at TIM, focusing on monitoring and analyzing performance, credit management for top clients, and heading customer service in the North area. With a solid educational background in Economics and Italian Literature, Samanta is a dedicated and skilled professional in their field.

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Timeline

  • Caring Performance Monitoring & Analysis Manager

    July, 2021 - present

  • Credit Manager Clienti Top

    June, 2019

  • Head Of Customer Service - North Area

    March, 2014

  • Operations Manager - Domestic Market Operations North West Area

    March, 2007

  • Customer Service & Processes Manager For Europe & South America

    January, 2001

  • Controller

    January, 1994

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