Mohamed Khorshed

Mohamed Khorshed is an experienced contact center operations professional currently serving as a Senior Supervisor at Telecommunicate since July 2022. In this role, Mohamed leads daily operations for inbound and outbound call center teams, focusing on service excellence and KPI achievement while mentoring team leaders to foster a culture of performance and accountability. Prior to this, Mohamed worked at BDO Esnad from June 2019 to July 2022 as a Workforce Planning Senior Specialist, where responsibilities included delivering weekly staffing plans and optimizing scheduling resources. Earlier experience includes serving as a Workforce Analyst at Wasla Outsourcing and a Call Center Representative handling customer inquiries for the Vodafone project. Mohamed holds a Bachelor of Commerce degree in Accounting from Ain Shams University, completed in 2012.