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Alana Thompson

Lead Investigator/ Dispute Resolution Team Leader at Telecommunications Industry Ombudsman

Alana Thompson has a diverse work experience spanning from 2008 to the present. Alana began their career as a Sales Assistant at Cotton On Group in December 2008 and worked there until January 2011. Following that, they joined Just Group in February 2011 as a Manager and Salesperson, where they stayed until March 2015. In 2015, Alana moved to the Telecommunications Industry Ombudsman, starting as an Enquiry Officer in April 2015. Alana then progressed through roles, becoming a Dispute Resolution Officer from April 2016 to March 2018, a Senior Resolution Officer from March 2018 to December 2018, and ultimately a Lead Investigator/Dispute Resolution Team Leader from January 2019 onwards.

From 2009 to 2013, Alana Thompson attended La Trobe University, where they pursued a Bachelor of Laws (LLB) degree. The field of study is unspecified.

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Previous companies

Timeline

  • Lead Investigator/ Dispute Resolution Team Leader

    January, 2019 - present

  • Senior Resolution Officer

    March, 2018

  • Dispute Resolution Officer

    April, 2016

  • Enquiry Officer

    April, 2015

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