Carlos E. Rivero F.

Carlos E. Rivero F. is a seasoned professional in communication and customer relationship management, currently serving as a Service Manager at Telefónica Tech since February 2019, where responsibilities include ensuring customer satisfaction for marketing solutions in retail spaces. Previous experience encompasses roles such as Key Account Manager for an international client at Telefónica Tech, an Entrepreneur at La Agencia Muda, and various positions in internal communication, data collection, copywriting, and journalism across companies like IKEA Spain and Ogilvy and Mather Caracas. Carlos holds a Master's degree in Corporate Communication Management from EAE Business School, alongside degrees in Narrative Writing, Social Communication, and Psychology from various institutions.