Ts. Soo Chern Tien

Ts. Soo Chern Tien is an accomplished professional with extensive experience in intelligent automation and network operations, currently serving as Assistant General Manager for Intelligent Automation Solutioning and RPA Business Analyst at Telekom Malaysia since December 2012. Previous roles include RPA Senior Strategist and Digital Architect, where responsibilities ranged from strategizing RPA solutions to developing design concepts for optimizing processes. With a solid foundation in network operations management gained from earlier positions as Operations Lead and Engineer, Ts. Soo Chern Tien has contributed to significant improvements in network performance, fault resolution times, and customer service efficiency. A graduate of Multimedia University with a Bachelor of Engineering in Electronics specializing in Telecommunications, Ts. Soo Chern Tien combines technical expertise with strategic leadership in driving digital transformation initiatives.