Joseph Serra

Joseph Serra has a diverse work experience spanning multiple industries. Joseph is currently working as a Wholesale Roaming Product Manager at Telenor Linx since January 2023. Prior to that, Joseph worked at Sinch as a CRM Operations Manager from May 2022 to October 2022.

Joseph also has a significant tenure at Telenor Connexion, where they held two roles. Joseph worked as a Service Manager from July 2018 to May 2022 and as a Project Manager from August 2015 to June 2018. Before that, Joseph worked as a Project Manager at CSC - Computer Sciences Corporation from October 2014 to July 2015.

In 2010, Joseph worked as a Release Manager at Fujitsu Denmark A/S, where they were responsible for software releases for the outsourced business applications. From 2005 to 2008, they served as a Senior Analyst Programmer at AXA Australia.

Joseph's career began in 1993 at Focus Business Systems, where they worked as an Analyst Programmer until 1995. Joseph then moved to Bank of Ireland as a Contract Analyst Programmer and later joined Northgate Information Solutions as a Contract Team Leader/Analyst Programmer, responsible for delivering a Human Resource System to the National Health Service in the UK.

In 1997, Joseph joined CSC Sweden as a Billing Consultant, working with Telenor. During their 8-year tenure, they performed various roles including Business Analysis, Testing, Analyst Programmer, Configuration Management, Release and Deployment, Helpdesk tasks, and Customer Training.

Overall, Joseph Serra's work experience showcases their depth of expertise in project management, operations management, and software releases across various industries and organizations.

Joseph Serra's education history includes obtaining a Swedish High School Diploma in Swedish Language for Immigrants from Litorina Folkhögskola in the years 2013-2014. Joseph also completed a Higher National Diploma (HND) in Mathematics and Computing from the University of South Wales from 1990-1992. In addition to their degree programs, Joseph has acquired several certifications, including Professional Scrum Master I from Scrum.org in March 2013 and Certified Scrum Product Owner, ITIL Foundation, Prince2 Foundation, and Prince2 Practitioner certifications from BCS, The Chartered Institute for IT in May 2009. Joseph has also obtained various certifications in customer advocacy, team presentation, agile requirements foundations, transitioning from waterfall to agile project management, strategic negotiation, and strategy execution online program from Lynda.com, LinkedIn, and INSEAD Alumni Association between 2018-2019. Joseph also attained certifications in Swedish as a second language from Litorina Folkhögskola and SFI in 2014 and 2013, respectively.