Mani Rai

Mani Rai is a highly experienced IT professional with a robust background in infrastructure engineering and technical support, currently serving as Lead SMS IT Support Engineer at telent Technology Services Ltd since July 2019. Expertise includes maintaining secure server estates, managing technical escalations, providing end-user device support, and performing systems upgrades in compliance with security policies. Previous roles include Tier 3 Support Engineer at Cased Dimensions, Senior Infrastructure Engineer at Ingeus, and System Administrator at HomeServe, among others. Proficient in various technologies such as VMware, Hyper-V, and Exchange environments, Mani has demonstrated a strong ability to mentor team members, manage infrastructure projects, and ensure compliance with industry standards throughout a career spanning over three decades.