Ahmed Saad is a Global Service Delivery Manager with extensive experience in call center processes and procedures, including Quality Management, Technical Support Operations, and Call Center Process Automation. They previously held roles at Teleperformance Egypt as a Contact Center Supervisor, Assistant Contact Center Manager, and Contact Center Manager, among others. Ahmed has a strong ability to build and maintain customer relationships, leveraging their business awareness to optimize infrastructure and enhance customer satisfaction while maximizing productivity. They are passionate about leadership and value the learning that comes from collaborating with diverse teams.
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