Amit Punwani

Amit Punwani is a seasoned professional with extensive experience in operations management across various sectors. Currently serving as Senior Vice President Operations at Teleperformance since July 2012, Amit is responsible for service delivery across multiple processes, focusing on client service expectations and talent management. Previously held positions include Vice President and General Manager at Teleperformance, where Amit oversaw KPIs and designed operational frameworks. Amit's background includes significant roles at the Royal Bank of Scotland Business and ABN AMRO Bank, managing credit card collections and operations. Amit began a career at American Express, contributing to credit appraisal and process flow definition. Educational qualifications include a Post Graduate Program in Management from the International Management Institute and a Bachelor of Commerce from Shaheed Bhagat Singh College.