Boni M. is a seasoned Workforce Management leader with over a decade of experience in driving operational efficiency and performance across diverse teams in the APAC region, particularly in Indonesia, Malaysia, and Thailand. Currently serving as a Senior Manager at Teleperformance, Boni oversees regional WFM operations for over 5,500 FTEs, focusing on strategic planning, performance modeling, and workforce automation. Boni is certified in COPC and Lean Six Sigma, and has a proven record of leading initiatives that enhance service levels, reduce costs, and optimize staffing strategies. With a strong commitment to mentoring and developing WFM professionals, Boni advocates for data-driven approaches to align workforce decisions with business goals and customer expectations.
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